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Form of workIntroduction
Games24x7 is India's leading multi-game platform. Founded by Bhavin Pandya and Trivikraman Thampy in 2006, Games24x7 is an India headquartered online gaming company with a portfolio that spans skill games (RummyCircle and My11Circle) and casual games (Ultimate Games).
Backed by marquee investors including Tiger Global and The Raine Group, the company specializes in using behavioral science, technology, and artificial intelligence to provide awesome game playing experiences across all its platforms. Games24x7 operates RummyCircle, the largest online rummy platform in India, and My11Circle, one of the country's top fantasy sports platforms. The company has also set up a casual games studio, Ultimate Games, to launch new games for the global market.
With a community of over 70 million gaming enthusiasts, the company has recently ventured into the $70 billion global gaming market with specific focus on the United States and will continue to grow internationally and domestically through its innovative games. The diverse, talented, and passionate Games24x7 team is spread across three continents with offices in Mumbai, Bengaluru, Kiev, Philadelphia, and Miami.
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Summary of Role
As a Process Specialist, you will be focused on operations & customer service, working to help us provide an amazing experience to each and every player on Games24x7. Over time, we hope you will have the opportunity move into a broader role, take on increased responsibility and grow professionally along with Games24x7.
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Responsibilities include:
● You will ensure that our players' queries and/or concerns are duly addressed while our operational activities seamlessly provide our players with the best rummy experience on our website You will be at the forefront of that effort.
● You will be acting as the voice of Games24x7 and providing quality service our players responding to their queries by chat, email or even through a phone call, in the process helping solve the queries raised by our players.
● You will work closely with several different teams like the product team, the technology team and the operations team to take all the necessary steps in addressing player concerns on in a timely manner.
● You will be responsible for improvement in process/user experience and operations protocols and make our team more efficient.
● You will be responsible to build good rapport with players by following up with them periodically to ensure that they are having a great time playing on the site.
Should be Flexible for shifts and with Work offs, which always would be rotational. Work offs
would be mostly during weekdays, Saturday and Sunday will not be Work off options.
Job Specifications
● 2-7 years of experience.
● Must be customer-focused, and willing to do whatever it takes to resolve customer issue.
● Strong customer interaction skills and ability to work in a variety of customer situations.
● Ability to solve complex problems quickly, inventively and resourcefully.
● Good working knowledge of computers and the Internet; strong ability to develop new skills.
● Strong attention to detail.
● Avid Internet User, with strong inclination towards technology.
● Highly motivated and energetic team player, with excellent interpersonal skills.
● Must be willing to work in shifts and ready with rotational workoffs.
· MUST have strong Verbal and Written communication skills in Hindi, and English. Also knowing either of Tamil, Telugu or Kannada would be an added advantage.
Location: Mumbai
