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SalaryMerkle, a dentsu company, is a leading data-driven customer experience management enterprise specializing in delivering unique, personalized customer experiences across platforms and devices. With over 30 years of experience, Merkle partners with Fortune 1000 companies and non-profit organizations to optimize their customer portfolios. Its expertise in data, technology, and analytics enables it to gain insights into consumer behavior, driving hyper-personalized marketing strategies. Merkle's consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions capabilities combine to drive improved marketing results and a competitive edge. With over 14,000 employees, Merkle is headquartered in Columbia, Maryland, with more than 50 additional offices worldwide. Its innovative solutions enable brands to build meaningful customer relationships and enhanced customer experience.
Job Description
Total Experience : 8 to 10 Years
Must Have Skills:
- Excellent written and oral communication skills
- Experience working with databases or data files.
- Must have investigative or debugging mindset.
- Level 3 skills on applicable software
- Proficiency with MS Office
- Detail oriented, organized, and forward thinking
- Experience with database marketing and direct marketing a plus
- Ability to work in a team.
Good to have Skills:
- Aware of any one of the programming languages like – C, C++, Java, Python
Key Responsibilities:
- Maintains and update JIRA tickets.
- Contributes to a high-quality technology solution as evidenced by audits and results
- Identifies solution/production improvements and efficiencies to benefit clients and Merkle, and is able to drive them to implementation
- Practical application of relational database concepts or flat file sequential processing
- Practical application of file management concepts (sftp, encryption/decryption)
- Solid understanding of ETL concepts (server or mainframe)
- Practical application of job scheduling concepts (like Tidal)
- Understands and implements file management strategies, including transmission, encryption, vendor management.
- Understands & can implement data loading and validation concepts
- Ability to provide level 2 tool support, including engine restarts,server/platform reboots, password resets, etc.
- QC/Validation, including pre- & post-file processing, database qc, and maintenance of internal/external QC reports
- Able to provide value-add triage (level 2/3)
- Collaboratively creates production runbook & calendar with development, and maintains post-production.
- Provide release management oversight, including verification of backup plans, sufficient testing, and movement of code into test & prod environments
- Ability to participate in/drive post-production post-mortems
- Ability to identify risks in a pre-production audit/review
- Field and process ad-hoc requests, including data research, appends, analysis
- Act as liaison for client requests/concerns, including client connectivity issues (tools, servers, AD maintenance), and extract/campaign/report failures
- Experience successfully managing production clients
- Maintains appropriate documentation may include an Operations runbook, Operations calendar, and operations error log
- Independent individual contributor. Ability to multi-task, prioritize, manage workload and adapt to changing business conditions.
- Outcomes - 100% accurate and on time delivery under tight deadlines
- Builds professional / trusting client relationships
- Creates clear / precise detailed job instructions and drives process improvements
- Relationships- Will interact regularly with clients, third-party vendors, and a wide range of internal Merkle teams (including Quality Assurance, Campaign Management, Business Intelligence, Information Technology, Developers, Project Managers) to support the transition and ongoing maintenance of the solution.
Qualifications
- Bachelor's degree (BA or BS) from four-year college or university
- 3 - 4 years’ experience in a production support role
- Qualified individuals possess the Merkle attributes of being smart, curious, committed to vision, passionate, fun/pleasant, an achiever and having a sense of urgency.
