AddressRoles And Responsibilities:
- Expanding the Client Network and Driving Growth: Acquire quality clients to grow our ecosystem via the Retail channel and drive revenue generation through crossselling and upselling our Value-Added Services, increasing Share of Wallet. In addition to this, you will analyze and develop new prospects and markets to drive volumes, resulting in improved business.
- Driving Strategy Implementation: You will be in charge of executing strategy devised at a regional/national level for your territory, seamlessly integrating it with local market intelligence and deep customer insight. As the custodian of your territory's performance, you will devise the correct execution plan and track progress regularly to ensure adherence to the plan.
- Instilling the right culture: You are responsible for not only delivering results, but also building the right culture within the team. We value ownership, integrity, resilience, speed and execution rigor and expect that you will also build these cultural values into your team.
- Partnering with Stakeholders: You will work with multiple stakeholders (both internal and external) and build networks to leverage the same for business growth, solutioning and integrations and merchant NPS.
- Building and Managing a High-Performing Team: Focus on the talent mandate - right hiring, training, performance management, ensuring timely completion of HR processes. As their leader, you will also ensure high levels of engagement with the team and keep attrition rates well within the desired range.
- Building a Compliant Organisation: As an organisation, we put a lot of value in ensuring we are compliant with the regulatory requirements and minimising risk. As the City Head, you will be tasked with fostering high standards of ethics and governance
