Operations Senior Analyst

Position Description

     Working as part of Accenture’s Operations & Centers Marketing + Communications team, this position will be responsible for delivering best in class experiences for our clients visiting Centers. The Operations & Centers Client Site Experience Support Senior Analyst will work with the Accenture Marketing & Communications Team and business stakeholders to support M+C programs aligned to strategic initiatives and business growth priorities.

     The Operations & Centers Client Site Experience Support Senior Analyst

     •       is enthusiastic about working on programs that are focused on impact.

     •       has a creative streak and looks at delivering campaigns that not only standout but meets business objectives.

     •       brings energy to deliver on short timelines and dynamic asks.

     •       communicates clearly and concisely, using the appropriate level of detail, language and precision.

     •       is process-oriented and can follow-through with progress and results.

     •       demonstrates a willingness to learn and collaborate across different teams to get the work done.

     Responsibilities

     •       Execute and support the Accenture Intelligent Operations Centers plan to strengthen our Centers’ key differentiators to help sustain awareness, develop business and further engage clients with our Operations Centers.

     •       Work with the business to ensure we continue to improve client experience in our Operations Centers.

     •       Collaborate across the M+C Team on client success stories, environmental branding, virtual and immersive experience, content assets, and other day-to-day activities directly related to executing the elevation of Client Experience in Intelligent Operations Centers.

     •       Own quarterly metrics reporting and can thoroughly synthesize and distill key findings from data to identify trends and big impact moments.

     •       Support the team with organizational tasks including post-call recaps, scheduling follow-ups, working in close liaison with other teams including creative, event management, people engagement and learning development.

     •       Maintain and organize assets and materials developed, leveraging Accenture’s internal knowledge-sharing and collaboration tools.

     •       Support development and implementation of other marketing campaigns as needed.    

     •       Minimum of 2 years’ experience in marketing and communications or related field—experience in a large, global organization is highly desirable

     •       Writing and oral communication skills, with ability to present and convey ideas clearly

     •       Relationship building skills

     •       Team player with great interpersonal skills

     •       Creativity and flair

     •       Enthusiasm, passion for marketing and can-do attitude

     •       Teamwork and collaboration skills

     Consideration

     •       Flexibility to accommodate global meetings, across all geographies

Preferred Skills and Experience

     •       Bachelor’s degree (degree in marketing, communications or related preferred)

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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