AddressAbout PhonePe Group:
PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
Culture
At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
Roles and Responsibilities: -
The role would offer an opportunity to drive Card operations initiatives for PhonePe while working closely with the Card Network(s), industry's leading banks and other ecosystem participants.
- Managing relationships for Credit Card Issuance and other business-operations engagements.
- Managing operational tasks by gaining relevant context for driving conversations with cross-functional teams, including tech, product and business teams.
- Ensure timely reconciliation and resolve any discrepancies
- Manage Card Issuance performance metrics and drive improvements in Card Issuance rates and TATs.
- Collaborate with cross-functional teams, including Product, Finance, Biz-Fin, Accounting, Tech Team, Customer/Merchant Support, and others, to ensure operational efficiency and improve the overall user experience.
- Manage relationships with sponsor banks and Interact with internal and external stakeholders, including networks, to ensure smooth operations and timely resolution of issues.
- Monitoring and reporting daily performance of the categories. Identifying areas of improvement and collaborating with internal/external teams to ensure enhancements are executed on time.
- Identifying issues & lead process streamlining as & when required. Set up SOPs for any business operational tasks and actualise them diligently.
- Assigns appropriate work and holds team members accountable for performance.
- Focus on driving automations.
Role Requirements:-
- Bachelor's degree in business, finance, or a related field.
- At least five years of experience in card issuance operations or a related field.
- Strong understanding of Card operations, including reconciliation, performance management, and relationship management
- Excellent interpersonal and communication skills with the ability to build and maintain relationships with internal and external stakeholders.
- Experience working cross-functionally.
- Strong analytical skills and the ability to use data to drive decision-making.
- Proven track record of driving process improvements and delivering results.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Understanding of regulatory guidelines and industry standards related to Card issuance.
- Experience working on MS Excel and SQL.
- Ability to evaluate, streamline and set up processes for scaling up business operations
- Manage, mentor, coach and bring best practices to early career employees' working rhythms.
- Be obsessed with user and merchant experience with a strong execution bias.
PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
- Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
- Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
- Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
- Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
- Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.
