Address
Form of work
SalaryDesignation:Sales Operations Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • End to end management of the project for a US client. • Noiseless delivery, meeting/exceeding all client SLA/KPIs. • Improving productivity and efficiency for better delivery outcomes. • Manage deal finances effectively. • Need/Exceed all Accenture KPIs (Automation targets, Productivity benefits, Innovation). • To ensure availability of resources within the team and effective management of the team • To monitor & evaluate the performance of the team in all areas • To ensure that results are in accordance with agreed metrics and the operating plan • Define the standards and reusable approaches within a broad operational framework • Initiates and designs-in business process excellence improvements. • To participate in development, implementation and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals. • Accountable for ongoing maintenance of effective client service relationship in the area of business and OTC tower as well, by acting as first point of contact for client representatives. • To cooperate with the other Supervisors , Team Leaders and Service Management team to improve the procedure with the aim to deliver a higher quality service • To ensure quality systems are built in to all production processes & that quality service is provided to all customers both internal & external • To identify, implement & manage process improvements & modifications • Required to interpret day-to-day business objectives and preparation/execution of operational practices/work programs
What are we looking for? •Problem-solving skills •Process-orientation •Ability to manage multiple stakeholders •Ability to establish strong client relationship •Written and verbal communication • Any Graduate or MBA (Finance) • 12- 15 of experience in a reputed company. • Should have knowledge of activities like order management, Billing (product billing, service contract billing, billed work billing, Integrated Billing), cash application, collections, dispute resolution etc. • Should have experience in leading large teams in the accounting/Sales Ops domain • Should have had managers of teams reporting to him/her in the past and should have worked in an operations environment. • Strong relationship management skills • Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit. • A natural forward planner who critically assesses own performance. • Mature, credible, and comfortable in dealing with senior big company executives. • Reliable, tolerant, and determined. • Empathic communicator, able to see things from the other person's point of view. • Well presented and businesslike. • Sufficiently mobile and flexible. • Keen for new experience, responsibility and accountability. • Able to get on with others and be a team-player.
Roles and Responsibilities: • Manage and continue to build the accounting and finance operations that will support Client deliverables and Accenture objectives & priorities. • Manage any future transitions from the Clients • Manage relationships with Finance and business leaders in the different Client business units across the globe – Operate as a trusted advisor to the business. • Overall responsibility to budgeting and financials management of the OTC tower • Play an integral role in continuous improvement of reporting processes • Developing relationships with the business and ensuring that span adds maximum value • Manage ad hoc project work of Client and Accenture • Responsible for the timely and accurate delivery of service levels • This includes responsibility for the delivery of various Reports – internal + to clients. • Responsible for resource management and on-going grooming of the resources in the span • Demonstrate strong Customer Service ethic in the team through active communication, regular updates & meetings. • Develop leaders and teams that can shoulder high levels of responsibility by coaching, mentoring and motivating. • Identify capability gaps & ensure that the resources required to bridge the same are provided.Any Graduation
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