AddressSenior Manager - Operations
Experience:
- We are looking for a Senior role in Operations to oversee daily activities across functions.
- Your responsibilities include designing policies, overseeing customer service and building relationships with B2B partners. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you're also committed to productivity and compliance, we'd like to meet you.
Ultimately, you'll ensure our operations run smoothly and that people are productive.
- Formulate business strategy with others in the executive team
- Design policies that align with overall strategy
- Implement efficient processes and standards
- Coordinate customer service operations and find ways to ensure customer retention
- Ensure compliance with local standards
- Manage contracts and relations with customers, vendors, partners and other stakeholders
- Evaluate risk and lead quality assurance efforts
- Oversee expenses and budgeting to help the organisation optimise costs and benefits
- Mentor and motivate teams to achieve productivity and engagement
- Report on operational performance and suggest improvements
Requirements:
- Proven experience in Operations and exposure to sales and product is good to have
- Familiarity with all business functions including HR, Finance, and IT
- Sound knowledge of Excel, data analytics and reporting
- Good with numbers and financial planning
- Outstanding communication and negotiation skills
- Excellent organisational and leadership ability
- Critical thinking and analytical skills
- Problem-solving aptitude
- Graduate/Post graduate in Business Studies
