AddressSenior Associate - F&E - User Experience
About the Team:
You will be joining the Fulfillment and Experience (F&E) team at Meesho working on enabling Meesho entrepreneurs deliver a world-class experience to their customers. As one of the prime movers in e-commerce, the F&E team is solving industry-defining problems at scale that few startups can offer globally.
About the Role:
As an Sr. Associate - F&E, you'll be responsible for identifying key problems, setting the priorities, coming up with solutions and driving implementation. In order to drive implementation, you'll get complete autonomy in terms of the team and processes that you would want to set up. You'll also be responsible for shaping up the right solutions in coordination with the product team, in case your solution requires tech interventions.
We're currently expanding the strategy team in F&E hence you'll get the opportunity to work on some of the most challenging problem statements. Ideal fit would be someone who is great at problem-solving, is analytical and is driven to create an impact.
What you will do:
- Design programs to improve experience metrics, driving improvement in NPS or relevant operational metrics
- Own a key part of User Experience for one or more of marketplace participants - our entrepreneurs, their customers, or our suppliers
- Participate in building strategy as an advocate for better User Experience from the vantage point the programs you own
- Influence product development choices using data and insights which originate from in-depth knowledge of your program
- Drive program adherence with operations teams and continuously solve edge cases with suboptimal outcomes due to current processes
- Engage the Meesho Leadership as active stakeholders in problem-solving for your programs
- Manage internal and external stakeholders to ensure success of the programs you own.
- The role requires strong generalist problem solving skills and offers mobility across different business verticals within the organization.
What you will need:
- B.Tech
- 0-1 years of experience, in a Strategy & Ops /Management consulting background
- Ability to handle both, strategy formulation and implementation
- Excellent analytical and problem-solving skills
- Solid project management skills: ability to lead and collaborate with cross-functional partners, prioritize high-impact activities, and keep complex projects moving forward.
- Strong growth track record, with samples and results of past campaigns
- Outstanding written and spoken communication skills and organizational ability
