AddressManager / Consultant - Quality
- Drive Improvement projects/activities across the vertical.
- Transfer the knowledge and skills learned during the expert training sessions to other employees.
- Redesign processes to suit the improvement plan
- Work closely with operations team to collect data and assess the current situation.
- Net work with other experts to exchange learning and good practices both internally and externally
- Remove barriers to progress
- The incumbent should have zeal in working in a dynamic BPO environment and keenness in acquiring working knowledge of the operations and processes on site.
- Should possess good analytical skills, communication and negotiation skills.
- Should have good interpersonal skills and should be capable of motivating people.
- Must have required attitude and skills to practice Values at the workplace.
- Should possess good business acumen and strongly result oriented with passion to reach.
- Should be willing to question the authority
- Should be willing, credible and open
- Liase with functional / vertical managers to accept and agree the need for change
- Overcome the resistance of people towards change
- Questioning and challenging the authority.
- Should be able to introduce different innovative concepts
- Liase with functional / vertical managers to accept and agree the need for change
- Overcome the resistance of people towards change
- Questioning and challenging the authority
- Should have a strong logical bent of mind
Knowledge/Qualifications/ Competency :
- Any Graduate / PG.
- Good Communication/Presentation Skills.
-Self-Starter, Confident, should be excellent in stake holder management (Internal& External)& Change Management
- Well versed with Ms- Excel /PPT's.
- Excellent Knowledge & hands on experience in quality methodologies .Well Versed with Minitab
- Black Belt Trained & Tested or Black Belt Certified Mandatory.
- Candidates preferred with onsite Consulting work experience in Process Improvement Projects.
- Strong -Consulting experience / Good onsite exposure / Excellent Statistical Knowledge.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
