Manager Wfm

Role and Responsibility:

• Responsible for Reports and Data from Operations and Support
• Responsible for adhering the processes
• Ensure accurate forecasting of call volumes are done so as to effectively manage the roster.
• Sound understanding of looking through reports and sharp analytical skills
• Initiate automated support process.
• Handle a team efficiently
• Client Interaction.

Desired Candidate Profile:  

• Excellent command over English (Verbal & Written)
• 8+ Years of total Experience and preferably in handling BPO business.
• Advance Computer skills required