Ensure internal methodology is followed to manage and run efficient operations.
Manage day to day center operations in the absence of the Call Center Manager.
Meet Service Level Metrics
Work with support departments to ensure staffing strategies are effectively executed
Document and communicate system and business process gaps
Be directly responsible towards fostering the development of your team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling
Meet or exceed revenue goal.
Meet or exceed all performance goals.
Meet or exceed all production goals
Manage assigned shifts throughout the week (proper escalation, list management, strategic seating, etc.).
Conduct cross-trains and up-train at the request of the Call Center Manager.
Thoroughly and accurately re-cap the shift through a detailed End of Shift Report.
Refer code: 945209. Teleperformance - The previous day - 2024-03-04 23:08
Assistant Manager Operations recruited by Teleperformance in Mohali. The salary range is from Unspecified. It requires Unspecified employment. You can also explore other Assistant Operation Manager jobs in Mohali on the 123work job recruitment channel.
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