Address
Form of work
SalaryJob Description
Title Manager - GCSS Operations
Department General Counsel Shared Services
Location India
Reports To Senior Manager, GCSS Operations
Level Grade 5
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our General Counsel Shared Services team and feel like you’re part of something bigger.
About your team
General Counsel (GC) is a trusted advisor to all parts of FIL, providing high-value independent advisory and assurance expertise through our specialist teams. GC comprises of Legal, Risk, Compliance, Tax, and Public Policy & Strategic Relationship Management. General Counsel Shared services (GCSS) function is a global centre of expertise currently being built out in Dalian and India. It provides operational support and services to the General Counsel function.
About your role
The primary function of the role is to support the business requirements for KYC (Know your client) and ASL (Authorised Signatory List) processes. Working with a range of stakeholders, the candidate will be responsible for identifying and documenting review needs. The role will be working as part of an expanding vertical within GC Shared Services, partnering with businesses and key stakeholders from KYC teams across different FIL global entities to deliver the desired business outcomes. Collaborative operating style with a focus on working together with others to achieve great outcomes for the business will be a key.
About you
- Develop and implement an effective KYC program in line with regulatory requirements and industry standards with a clear focus on dynamic changes in the regulatory landscape.
- Oversee the day-to-day operations of the KYC team, providing leadership, guidance and support to team members including hiring, training, performance management and career development.
- Conduct regular reviews and updates of KYC policies and procedures to address emerging risks and changes in regulations.
- Collaborate with cross functional teams, including compliance, legal, tax, finance and operations to ensure alignment and consistency in KYC processes.
- Develop KPIs and SLAs to monitor the performance of the team and processes whilst focussing on identifying areas of improvements and implement solutions to enhance efficiency and effectiveness.
- Serve as a point of contact and develop an appropriate escalation matrix.
- Develop and implement a global Center of Excellence for KYC to standardise and optimise KYC processes across all global entities.
- Establish best practices and standard operating procedures for KYC that align with regulatory requirements and industry standards in each jurisdiction where the company operates.
- Manage the KYC and ASL team in GCSS for any requests received from internal stakeholders as well as external organisations.
- Liaising and building relationships with the stakeholders and global Company Secretaries
- Check that adequate policies, procedures and controls are in place to ensure that all parts of Fidelity’s business comply with relevant regulations.
- Track changes and update ASLs for the respective regions and disseminate the updated ASLs to appropriate stakeholders
- Providing support on all queries from the external and internal requestors and establish an ongoing strategy to build and maintain a good relationship
- Periodic reviews to update KYC and ASL information and changes to be captured for different FIL entities.
- Managing requests received on team mailbox from internal as well as external stakeholders.
- Act as a point of liaison between external organisations and internal stakeholders to complete the KYC requests
- Single point of contact for multiple stakeholders for KYC and ASL requests.
- Support Company Secretaries for respective regions and entities for any KYC and ASL requests
- Mailbox management will be key to manage, prioritise and escalate requests received.
- Develop and regularly provide reports containing statistics
- Work with the different teams to streamline/ continuously improve existing process
- Support ongoing projects and system enhancements
- Assist in tracking and coordination of key operational processes.
- Strong self-motivation, organisation, time management and a demonstrated ability to adapting to unforeseen changes
- Experience based domain knowledge of General Counsel functions (Risk/ Compliance) and AML/KYC regulations would be an advantage
Experience and Qualifications Required
- Bachelor’s degree in finance, business, law or a related field. Master’s degree or professional certification preferred.
- Minimum of 5 years of experience in KYC compliance within the financial services industry with a proven track record of progressively increasing responsibility.
- In-depth knowledge of AML, KYC and other relevant regulatory requirements on a global scale.
- Strong leadership and managerial skills with the ability to motivate and develop a high performing team.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
- Analytical mindset with the ability to assess complex situations, identify risks and develop practical solutions effective at a global level.
- Proven ability to navigate and adapt to a fast-paced, dynamic work environment.
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
