AddressResponsibilities:
Business:
- Day-to-day operations management to ensure processes are delivered in a controlled manner for the services in scope of the team
- Business partnership management - ensure objectives, processes and action plans aligned with business partners and stakeholders
- Team's productivity - allocate team talent and capacity properly to support business initiatives
CSS:
- Supports the execution of optimization and operationalization activities.
- Deploys the CSS culture and process rigor including focus on controls, standards, SOPs, RCMs, and quality
- Identifies in cooperation with the respective local team opportunities for process and continuous improvement to deliver measurable process efficiencies and effectiveness
- Collaborates with Global Ops to leverage operation's best practices for the newly integrated processes
- Ensure trade compliance of entity
- Works with the regional CRMs on customer engagement area
- Develops team's talent and career pipeline
- Develops core metrics for Legacy Services, including:
- Process Health
- Audit Ratings / Improved controls
- Process Improvements / effectiveness
- Transactions per FTE / incremental absorption
Required Education and Experience:
- Bachelor's degree required
- CA or any other equivalent degree
- Knowledge of finance / accounting processes
Required Skills:
- Ability to grow a team and develop individuals
- Problem solving, analytical skills
- Initiative and effectively manages self and team through a fast-paced environment
- Ability to prioritize work to meet deliverables/timelines in an effective manner
- Motivation skill - makes each individual feel his/her work is important
Desired Skills:
- Strong organization skills, process rigor, attention to detail, responsive
- Understanding of Shared Services operations
- Process improvement experience / Green Belt certificate
Soft Skills:
- Inclusive leadership skills
- Value difference that each person brings
- Identify "Insider" & "outsider" dynamics
- Practice & model inclusive teaming & leadership
- Influence our culture
- Customer Focus
- Is dedicated to meeting the expectations and requirements of internal and external customers.
- Establishes and maintains effective relationships with customers.
- Presentation Skills
- Able to develop effective presentations and deliver material.
- Peer Relationships/Collaboration
- Is seen as a team player and is cooperative
- Easily gains trust and support of peers.
- Encourages collaboration.
