AddressRole-Manager - Customer Relationship Management - Logistics - SCO
Location- Mumbai
Key responsibilities
• Knowledge on Various CRM Platforms CS, Sales and Marketing.
• Understanding the Purpose of the tool, making it an easy to adopt tool.
• Managing and sharing the details of Sales pipeline through the optimum utilization of the CRM tool.
• Re-visit the CRM tool to create friendliness of usage
• Training one sales organisation on managing the tool in terms of administration and its governance.
• Ensuring updating of prospect, qualified, won data into CRM by Sales & Business Development Committee.
• Generating Business Intelligence through Analytics of the pipeline
• Ensure adoption, governance and usage for all business Units and making data/intelligence a part of the review process
• Responsible for maintaining the CRM system including updates, enhancements, building reports, managing dashboards, workflows, and security.
• Manage engagement with the technical team for enhancements, new developments, and query resolution.
• Own end to end process improvements for all Business Units.
• Liaise with finance as and when required during the process flow.
QUALIFICATIONS & COMPETENCIES
Skills and Competencies
• Minimum 7-10 years of experience working as a senior administrator for executive management level.
• Excellent analytical skills
• Influencing and impact skills
• Hands on Knowledge / certification of CRM system like salesforce.com, oracle CRM, Microsoft dynamics
• Exposure of managing sales pipeline in the past.
• Stakeholder Management
• Understand sales and commercial process
• Preferably from Logistics / Service Industry
• Strong work ethic, reliable, discreet, and able to retain confidential information
• Optimistic nature and strong team player
• Excellent organizational skills, strong multi-tasker, able to remain calm under pressure
• Professional demeanour, strong brand ambassador for the department and DP World
• Strong Microsoft Office skills, knowledge of social media
• Ability to research independently with speed and initiative.
Stakeholder Internal: Commercial Team
External Customers / External Vendors
