AddressKnowledge Management Lead - Kolkata
The Knowledge Management Lead will be managing End to End Activities related to Knowledge Management of New Joinees and Upskilling/Reskilling of existing employees of Shared Services Origination.
People Plan & Project Planning:
- To develop and champion KNOWLDGE MANAGEMENT strategy/plan that reflects the delivery of the People Plan and 1-year Business Plan, within a consistent planning framework and planning cycle. This should include conducting a training needs analysis to ensure that we are building the capability and talent that we need in the business to deliver against the business strategy
- Ensure that the management teams through the HR Business Partners are aware of the calendar of KNOWLEDGE MANAGEMENT events through the year
- To manage the changes in KNOWLEDGE MANAGEMENT processes and systems required for the implementation of Knowledge Management Software (KMS)
- Prepare project and implementation plans that ensure the delivery of the local People Plan. Manages functional & cross-functional project teams to ensure targets and milestones delivered as per the plan
- Measure the effectiveness of the delivery of the KNOWLEDGE MANAGEMENT strategy/plan plans through the employee survey and other KNOWLEDGE MANAGEMENT related KPIs.
Operational Delivery:
- Ensure the team members have personal development plans in place
- Manage the Induction/on boarding process and toolset to ensure new starters have an effective start
- To support the Head of HR in the Organisational Design activities needed to build a culture that is in line with our brand and values and that will enable high performance and a great experience for our people and customers.
Capability Development:
- To enhance the leadership capability by providing appropriate support and challenge to develop skills, knowledge & competence
- To provide facilitation support for the senior leadership team where appropriate to develop team effectiveness and capability
Essential:
- 12 - 15 years of work experience in Knowledge Management role with Leading BPO / SSC
- Minimum Education Qualification - Graduate/PG
- Demonstrate proficiency as a Skilled Trainer and Learning and Development related e-learning content creator/ mentor
- Basic process knowledge in F&A and HR Operations
Distinct Advantage:
- Have prior experience in implementation of Leaning Management Software
- Problem solving experience, i.e. root cause analysis, options identification and evaluation
- Subject Matter Expertise in Finance Processes
