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SalaryDescription
IT Operations Manager Duties and Responsibilities
Experience required - 7 to 10 years
salary - 15 Lacs pa.
Details -
IT operations managers tend to have several core duties across industries and organizations: Monitor IT Servers and Systems
One of the primary responsibilities of the IT operations manager is monitoring an organization's servers, networks, and computer systems for irregularities and performance issues.
Direct IT Technicians
Another important duty of the IT operations manager is directing the activities of IT technicians, both
to directly support end users and to assist with IT department upgrades and directives.
Develop Department Policies
Many IT operations managers develop IT policies and procedures to ensure that the department operates effectively and reliably.
Resolve Help Desk Escalations
IT operations managers may provide direct user support by handling help desk or service desk
escalations.
Negotiate Vendor Contracts
The IT operations manager must also play a direct role in negotiating contracts with IT service providers. In this aspect of the role, the IT operations manager assesses department and business needs related to equipment and services and presents them to vendors.
Oversee Upgrades and Installations
Finally, IT operations manager should be able to support IT department activities while upgrading systems and servers and migrating the organization's data. He may introduce new methods to streamline the upgrade process, monitor the system to ensure that it remains stable and usable, and maintain data security through the migration process.
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IT Operations Manager Skills and Qualifications
IT operations managers should have extensive training on computer software and hardware, including servers and systems, to successfully lead IT departments. Should be a B.Tech/M.Tech in information Technology with at least 8 to 10 years of work experience.
Should be able to direct and lead teams of IT technicians, IT operations managers should be able to effectively manage IT personnel and set department priorities.
In this role, IT managers develop and implement policies and procedures for the IT department, so some familiarity with assessing and improving processes is vital
The IT operations managers should have strong written and verbal communication skills to be able to communicate with team members, management personnel, and end users throughout the organization
He should also have excellent problem-solving skills, especially when it comes to directly addressing user issues with software, hardware, and servers
IT operations manager must be able to oversee department budgets and capital expenditures, so they need strong financial management and budgeting skills
