AddressJob Title
IOE Engineer OperationsJob Description
Job title:
One sentence description of role
Your role:
Key Area’s of Responsibility Prioritize and resolve the upcoming tickets and incidents (escalated from Tier 1 & Tier 2)
- Monitoring the KPI’s of the portals and applications in different environments.
- Troubleshooting and resolving of complex application and infrastructure issues Work with relevant stake holder in RCA preparation for P1, P2
- Ensure maintenance of backup and restore processes.
- Work on handling and maintaining the Disaster Recovery processes.
- Manage the retention policies for Databases, Application Logs etc. Ensuring the
You're the right fit if: (4 x bullets max)
- Provide Support during Internal and External Audits
- Able to interact with cross teams and able to resolve the issue reported to closure Metrics reporting on ticket inflow, resolution time etc.
- Identifying the ticket inflow trend and coming up with proactive measures Able to Enhance customer experience through operational efficiencies and innovations.
- Develop good relationship with customers and understand the area of improvements!
- Should be adoptable i.e. willing to work in Dev and Operational
- Quick Learner and adapt to changes
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
