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Job Title- Lead Support Engineer
ARL- 6
Solution Line- IT Scale Team
Position type- Full Time
Work Location- Bangalore, Whitefield
Working style- Hybrid
Cab Facility- Yes
Shift Time -8am-5pm
People Manager role: No
Required education and certifications critical for the role-
A bachelor’s degree in technology
Required years of experience –
6-10 years of relevant experience
AON IS IN THE BUSINESS OF BETTER DECISIONS
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.
INFORMATION ABOUT THE BUSINESS
As part of scaling technology talent within Aon IT Scale team is Application Development practice which cuts across multiple different solution lines.
GENERAL DESCRIPTION OF ROLE:
As a Lead Support Engineer you will be responsible for providing and leading a team to deliver technical support and troubleshooting assistance to users of our proprietary applications. You will work closely with our development team to identify and resolve issues. The ideal candidate will have excellent communication skills, a strong attention to detail, critical thinking skills and the ability to thrive in a fast-paced environment and have demonstrated people management experience.
JOB RESPONSIBILITIES
- The team this role supports is a collection of business subject matter experts, analysts, data scientists, data engineers, developers and actuaries.
- Demonstrated competencies in this role may lead to further growth opportunities in the areas of Application Development, data engineering or data analysis.
- Lead and mentor a team of specialists to ensure full coverage during Monday-Friday business hours
- Provide guidance and support to ensure the team meets performance goals and objectives
- Oversee day-to-day operations of the application support team, including prioritizing and delegating tasks
- Provide first and second-level technical support for applications via phone, email or ticketing system
SKILLS/COMPETENCIES REQUIRED
- Strong analytical and problem solving skills
- Excellent communication and interpersonal skills
- Attention to detail
- Willingness to work during non-standard business hours for a 24-hour support role
- Diagnose and troubleshoot issues reported by end users, ensuring timely resolution and minimal disruption to business operations
- Develop and maintain strong relationships with internal stakeholders, including development teams, to ensure effective communication and collaboration
- Monitor system performance
- Participate in testing and quality assurance activities
- Maintain a thorough understanding of our applications
HOW WE SUPPORT OUR COLLEAGUES
In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.
Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!
Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.
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