Hr Service Delivery New Associate

Skill required: Employee Service - HR Delivery - HR Delivery Strategy Designation: New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com    What would you do? ? Job Posting for open req if required ? Process Agency payments, agency update, referral payments when required ? Screen the candidates applying for the role as per the sourcing requirements ? Daily/weekly calls with the recruiters to discuss the candidates scheduled and get the feedback ? Schedule interviews of candidates with the interviewers ? Communicate with client/onshore team via phone and e-mail to complete assigned tasks ? Pay close attention to quality of written and verbal English skills within Team ? Identifies and updates process documentation that is utilized by the team ? Participates in various internal or client initiatives related to Process ? Assesses and resolves non-standard/standard issues/problems largely on own initiative ? Seeks advice and escalates issues when faced with tasks/problems outside normal scope of job You will be a part of the Human Resources Shared Services (HRSS) team that supports lateral recruitment of Accenture’s Operations entity and will be responsible for building the strategy towards fulfilment of demands and exercising thought leadership in improving the overall delivery efficiency of HRSS services to its clients. This team is accountable for delivery of talent across regions in partnership with regional recruitment teams. This team works on designing, developing, and implementing HR Delivery Strategy to support the end to end employee experience across lifecycle. This includes coaching and advising account/engagement leads and employees when needed and coordinate and deliver HR activities. They work on HR Operations Processes like recruitment, WFA, Benefits, Exit, Payroll, LOA etc. They work on delivery of non-commercial aspects of the outsourcing agreement as well as standards of service (related to quality, effectiveness, productivity, efficiency etc.) What are we looking for? •Ability to manage multiple stakeholders •Written and verbal communication •Collaboration and interpersonal skills •Ability to perform under pressure •Strong analytical skills Support Team lead / SME with Daily stats / reporting and business excellence ? Must have an eye to details ? Mailbox Management ? Flexible in adapting change in process when required ? Reads and understands all communications regarding client and Accenture HR Services processes to remain current with all job responsibilities ? Participates in cross-functional training to fulfill team backup responsibilities as assigned ? Participates in process improvement planning ? Identifies and escalates complex issues to supervisor ? Provides operational statistics as requested ? Completes special projects as assigned ? Supports and sustains positive work environment that fosters team performance through own work and behavior ? Is receptive to performance feedback and works on improving ? Recruitment experience would be an added advantage Roles and Responsibilities: •In this role you are required to solve routine problems, largely through precedent and referral to general guidelines • Your primary interaction is within your own team and your direct supervisor • In this role you will be given detailed instructions on all tasks • The decisions that you make impact your own work and are closely supervised • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work • Please note that this role may require you to work in rotational shifts

Equal Employment Opportunity Statement

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