AddressBasic Function:
Provide leadership and management for all operational hotel personnel: directly for two key management personnel and indirectly for management, non-management personnel.
Accepts responsibility for the health, safety and welfare of the hotel guests and employees.
Be accountable for all personnel actions, assets, and personal property and the end results of their use.
Represent the hotel to civic, business, industry and local government.
Role and Responsibilities:
The ability to coordinate and manage the day-to-day operations of the hotel.
The ability to attend and participate in all Planning Committee meetings and events.
The ability to monitor and review the daily revenue report, the daily labor report and the monthly profit and loss statement, analyze results and take action when necessary.
The ability to conduct regular tours o f the hotel and make recommendations for changes as well as note deficiencies and ensure corrective action is taken.
The ability to meet on a regular basis with all managers, supervisor , and non-management employees.
The ability to monitor all standards in the hotel to ensure they are in place and enforced.
The ability to control all capital expenditures and ensures the proper guidelines are adhered to and projects are completed on a timely basis.
The ability to conduct and or participate in the performance review of all Planning Committee members and the development of any manager assigned as a mentee.
Meet with the Human Resources Director on a regular basis to review staffing requests, morale, disciplinary situations, and hotel employees. Able to aid in the development of existing personnel and assist in the recruitment of new employees.
Conduct weekly Operations meetings to discuss operational challenges and opportunities and to improve or maintain an excellent communication flow.
Control expenses through actively participating in all areas of the hotel operation.
Review and sign all purchase requests, orders and checks to ensure adherence to Corporate purchasing procedures.
Attend functions, social and/or business, to help develop a rapport and to establish credibility within the local community.
Ensure facility is well maintained from both housekeeping and engineering standpoints.
Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager.
Ensure all Four Seasons Hotel Policies and Procedures are followed.
Assist in ensuring that all areas of the hotel are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner.
Assume authority of General Manager in his/her absence.
Respond appropriately in the event of any hotel emergency or safety situation and comply with all local codes and ordinances with a focus on guest and employee safety.
Maintain a solid working relationship with the Hotel Owners and participate in Owner’s meetings.
Implement action plans to correct problems identifies in Operations Standards Surveys ( e.g. LQA and Employee Voice Surveys)
Educate Department Managers and Assistants on an on-going basis as to cost controls and the financial performance of the hotel.
Actively participate in all appropriate operations committees such as Energy Conservation Program, Safety Committees, and Recycling.
Personally meet and interact with guests, review all written guest comments and follow up on any guest service issues or needs.
Oversee preventive maintenance programs such as “Perfect Room” initiative.
Directly supervise at a minimum the Director of Rooms and Director of Food and Beverage.
Assume the role of Hotel Spokesperson in the absence of the General Manager in any emergency or crisis situation .
Coordinate preparation go timely and accurate forecasts with Sales and Marketing, Food and Beverage and Rooms and Engineering.
Perform other tasks or projects as assigned by the General Manager or Four Seasons Home Office.
