Head - Operations/Logistics (7-15 yrs)

Key Responsibilities:
- Day to Day Operations management: Responsible for stable day to day operations across 4 key areas
- Operations planning and coordination with categories
- Warehousing: Currently 6, company managed warehouses with >3 Lakh square feet area under management
- Logistics: Work with >5 third party partners for delivery to customers (from warehouses)
- Customer service: Responsible for managing network of technicians (both own and third party) to deliver installations of equipment at customers home
- Planning & Coordination: Planning (AOP, Quarterly planning) in coordination with different category teams and executing as per the plan
- Design and roll-out of new strategies: Thinking through new initiatives and designing them to improve cost/performance/efficiency (e.g. Designing and piloting own logistics service)
- Performance/SLA improvement: Improvement in key parameters ("Order to Delivered" time, Regional fulfillment of orders, Delivered to Install time etc.)
- Cost Optimization: Improvement in cost parameters (Logistics cost per shipment, cost per unit, customer installation cost per unit etc.)
- Team: Creating a high power and engaged team to deliver business goals