AddressRole:Get My Parking (GMP) is looking for an Sr. Managet Technical Account Manager to support our expansion in N. America. GMP has established itself as a strong contender as the provider of Interoperable Smart Parking Platform which connects all parking and mobility stakeholders on a common platform who are until now operating in silos. GMP has had great success in the European market and has multiple projects in the US market.
We are looking to hire an experienced Sr. Manager to maintain solid relationships with the company's key clients and team. The Sr. manager's responsibilities include growing the company's revenue by ensuring that key clients are satisfied with the services provided, identifying new business opportunities for key clients, and attending all meetings, conventions and training workshops. You should also be able to develop relationships with potential clients and internal team.
To be successful as a Sr. Manager Key Account Manager, you should be able to analyze data and sales statistics and improve business and marketing strategies. Ultimately, an exceptional Key Account Manager should be able to manage multiple accounts without compromising on the quality of services provided, also can manage the team.
International Travel - Moderate Work directly with the Sales, Product & Project team to shape up the company growth curve.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters.
- Acting as the main point of contact between clients' and internal teams.
- Should have experience managing a team.
- Build and maintain strong, long-lasting client relationships.
- Negotiate contracts and close agreements to maximize profits.
- Develop trusted advisor relationships with Key Accounts, customer stakeholders and executive sponsors.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Forecast and track Key Account metrics (e.g. quarterly sales results and annual forecasts).
- Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
- Collaborate with sales team to identify and grow opportunities within territory.
- Assist with challenging client requests or issue escalations as needed.
- Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions
Requirements:
- Proven work experience as an Account Manager from Saas background.
- Must have experience and knowledge in technology.
- Must have experience in leading or managing a team.
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
- Good experience with CRM software and MS Office (particularly MS Excel).
- Proficient in making Presentations.
- Experience delivering client-focused solutions to customer needs.
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
- Excellent listening, negotiation and presentation abilities.
- Strong verbal and written communication skills
