Front Office Executive (Receptionist)

Front Office Executive Job Description

• Greets, registers, and assigns rooms to guests.
• Issues room key to guest.
• Responsible for proper key control and other security measures.
• Answers telephone i.
• Transmits and receives telephone messages and sets up guests’ wake-up calls.
• Date stamps, sorts, and racks incoming mail and messages.
• Answers inquiries pertaining to hotel services, registration of guests, shopping, dining, entertainment, and travel directions.
• Keep records of room availability and guests’ accounts. Operates the Front Office computer system. Makes photocopies if needed.
• Computes bill, collects payment, and makes change for guests.
• Makes and confirms Room reservations.
• Posts charges such as room, food, liquor, or telephone, to guest folio.
• Makes restaurant, transportation, or entertainment reservations for guests
• Deposits guests’ valuables in hotel safe or safe deposit box.
• Checks out guests and inquires about their stay.
• Promotes and supports Brand Voice and Brand initiatives such as Priority Clubs and

Associate Programs.

• Actively builds awareness of the Brand to guests.
• Provides and ensures high-quality guest relations. Receives and resolves guest complaints in a manner consistent with company policy. Makes Manager on Duty aware of any guest complaints.
• Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audit and inspection scores.
• Confers and cooperates with other departments as needed to ensure coordination of activities.
• Works toward a 90% walk-in conversion rate goal.
• Ensures Inn compliance of all company policies and procedures.
• Adheres to all safety procedures and informs management of any unsafe conditions.
• Attends meetings and training as requested.

Other duties may be assigned based on company needs.

Job Type: Full-time

Salary: ₹15,000.00 - ₹35,000.00 per month

Benefits:

• Food provided

Schedule:

• Rotational shift

Experience:

• total work: 1 year (Required)

Ability to Commute:

• Andheri, Mumbai, Maharashtra (Required)

Ability to Relocate:

• Andheri, Mumbai, Maharashtra: Relocate before starting work (Required)

Work Location: In person

Speak with the employer
+91 9619884675