Address JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
Serving on the front lines of customer service
Are you a people person who can make daily interactions such a breeze?
In this role, you’ll be in charge of one of the busiest places in the office—the front desk. Constantly on the go, you’ll give our visitors a warm welcome, and guide them and our employees along the way. In other words, you will set the benchmark in giving our company a good first impression.
Throughout the day, you will also handle all incoming and outgoing calls and acknowledge and revert to all the email communication coming to the front desk. Therefore, it is essential to remain professional and polite in the way you present yourself, from appearance to behavior.
You will spend each day looking at how you can maintain and improve the Front Office operations.
Being at the heart of the business
Much of your time will also be spent on general admin activities, vendor co-ordination and follow ups along with other help desk tasks. Working at JLL, you should constantly keep in mind that you are working in compliance with our regulations. You should be having hand on experience in preparing all the required MIS/management reports in excel and power point format and keeping all the records updated.
Other responsibilities you will take care of include handling all the requirements/logistics required for smooth client visit arrangements. On top of these, you’ll be expected to process bill’s and invoices on a daily basis and keep records and trackers updated to be shared on regular basis. As needed, you’ll also be responsible for managing/booking of conference rooms and board rooms, handling office events, flower arrangement coordination, and other arrangements as instructed by the administration team.
Sound like you? To apply you need to be:
A highly skilled professional
You should be from a Hotel Management / Aviation background or a graduate in any discipline with excellent verbal and email communication skills and have two to four years’ experience in front desk management or Guest relation executive role. Proven experience with continuous improvement initiatives and client reporting is also vital for this role. You need to possess strong customer service drive, proven working experience as a GRE or front desk executive, ensuring basic cleanliness of reception lobby and assisting the facilities team on daily walkthrough round.
A client service champ
A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staff—regardless of their level—and their demands? An outstanding multitasking talent also provides a perfect complement to your skill set.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
