AddressTo lead the strategic direction and operational efficiency of Shared Services, ensuring strict adherence to Service Level Agreements (SLAs) and compliance with regulations and standards. The goal is to optimize service delivery, enhance process efficiency, and ensure regulatory compliance across all Shared Services.
Strategy :
- Develop and implement a strategic plan for the SSC, aligning service delivery with the long-term goals of the organization.
- Establish strategies to ensure strict adherence to SLAs across all services, optimizing efficiency and client satisfaction.
- Drive initiatives to enhance regulatory compliance, ensuring all services meet industry standards and legal requirements.
- Align SSC strategies with long-term organizational goals, emphasizing continuous improvement and technological integration.
Operations :
- Oversee the day-to-day operations of the SSC, monitoring and enforcing adherence to SLAs for all provided services.
- Implement mechanisms to ensure compliance with regulations and standards, concluding regular audits and assessments.
- Collaborate with process owners and stakeholders to streamline service delivery processes, optimizing efficiency.
- Implement training programs for SSC staff to maintain high levels of competency and service quality.
- Foster a culture of continuous improvement, utilizing data and feedback to enhance service delivery and compliance.
