Deputy Manager_Wpa Lead_People Manager,Successfactor, Process Improvement, Automation_Pune

About _VOIS:

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About _VOIS India:

In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

India: 

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!

Driving operational excellence and effective employee experience. Getting the team to manage HR Operational transactions with good quality and within SLA.  Consistently improving processes through automations.  

Operations 

• Provide support and guidance to the HR Administrators on HR Process transactions 
• Responsible for ensuring SOPs are created & updated for all processes in the department

SLA Adherence 

• Manage optimal task and resource allocation to ensure that service delivery is as per defined target

Quality 

• Manage deployment of a robust quality framework and accountable for supporting audit requirements

Escalations 

• Manage escalation, provide the ticket with a resolution, and put in place the corrective actions to prevent a re-occurrence.

Stakeholder management 

• Manage the local market leads 

People Management

• Lead and manage the WPA Process team members through development of objectives and targets for performance and career development
• Drive team engagement activities & promote a positive work environment at the workplace
• Drive continuous improvement ideas and digitalization of manual processes

Process Expertise  

• Deployment of global process & systems; process review and process reengineering; 
• Drive & Ensure the adherence of data privacy norms namely GDPR, SOX within the team.
   

Essential:

• Excellent Communication skills 
• Customer Centric approach
• People Management Experience
• Extensive Knowledge of AskHR administration 
• Good understanding of employee life cycle end to end (including WPA, L&D, Resourcing and Reporting)
• Experience of process Improvement & implementation

Experience: 

• 6-11 years

• Graduate. 
• Master’s degree (Preferred)
• Delivery background(preferred) 
• Possess good understanding of SuccessFactors and the interfaces with other systems

• SLA Management Ensure delivery of all process with as per Service Level Agreements.  
• People Management
• Drive Process Improvement for the team & digitalization, support Global project implementation
• Update & own Service partnership agreement
• Successful internal & external audits