AddressCompany Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
- Should have KYC and/or BGV domain Experience and knowledge (preferable)
- Adherence of Quality SLA's and contractual agreements with internal & External stakeholders
- Team handling experience
- Handling of External & Internal stakeholders and meeting the business requirements in terms of quality related deliverables
- Deployment and Strengthen the Quality Assurance Framework for the Business
- Team handling and taking care of quality related deliverables per QSD/SOW
- Conduct Customer comeback analysis & Trend Analysis for all the errors received from the clients
- To meet the monthly Sampling numbers as per the target
- Identify and implement the Process improvement opportunities
- Ideation drive to improve the process
- Quality reporting and Presentations
- Perform Error/Trend Analysis & Complete RCA for all the errors identified
Qualifications
- Graduate
- Good command over MS Office
- Good Excel / Power point Knowledge
- Interpersonal Skills
- Good Communication Skills
Additional Information
- Quality Domain & AML KYC /BGV knowledge and experience
- Analytical skills and time management
- Excellent Communication skills - verbal and written
- Coaching and Feedback
- Conflict Management
- Interpersonal skills and people skills
- Eye for Detail
