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WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom and the United States.
Job Description
- Implement training provided by the clients, and evaluates trainees’ performance based on client’s metrics and makes recommendations in endorsing trainees to production
- Prepare Daily Training Summaries to keep all parties concerned updated with regards to headcount, training progress, performance management, and attrition
- Conduct Product Specifics Training to Associates and evaluate the latter’s progress during and beyond the training period, as needed
- Develop and execute innovative strategies to ensure the associates have the necessary skills and competencies to meet client expectations and service levels
- Keep up-to-date on overall activities of the training class, identify problem areas, and take corrective actions
- Ensure that the Daily Training Summary (DTS) which consist of trainees’ data compilation, attendance report generation, and accompanying analyses are completed and provided to the Senior Trainer immediately after training
- Coordinate with HR, Finance/Admin, IT, TQA, and Ops for possible trainees’ concerns
- Ensure the timely and accurate production or reproduction of needed training materials, preparation of training supplies, and reservations of training rooms, in cooperation with the Training Assistant
- Attend Global Meetings and similar get-togethers to become updated with latest concerns and issues in the department and in the program
- Routinely provide guidance to and assist in the training of less experienced staff
- Manage trainee discipline and grievances
- Perform other duties and responsibilities that may be assigned from time to time
Qualifications
- Candidate must possess at least a Bachelor’s/College degree, any field
- At least 3-5 years of relevant work experience as Manager in Training- TMCs preferred
- IATA/ travel certification preferred
- GDS experience, Ticketing, reservation, exchanges background is must
- Excellent knowledge of MS Office, especially ‘Excel’ & ‘Powerpoint’
