Deputy Manager - Process Training - London Market - Pune

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

• Plan, execute and monitor all training & development interventions to enhance team and operational excellence.• Adhere to the signed off Training Standard Documents, Governance Plans and any other prescribed regulations• Drive training related change management and compliance programs for the Account.• Drive content management and instructional design with the latest technology and practices to stay ahead of the competition.• Drive ROI for the learning investment in people and value delivered to business.• Drive Training efficiency and effectiveness for the Account, through the Training Metrics.• Create and maintain detailed training MI and documentation• Design, Develop and Deliver training on London Market product and Process Training• Be the ambassador for latest & innovative practices and technology and implement the best practices for the Account(s).• Develop and lead a team of highly competent Trainers, delivering the best of training experience to the Account(s).• Ensure robust update management process is deployed and followed• Deliver one on one coaching and provide feedback whenever required• Should be able to utilize the new generative AI and other automated tools

Graduate degree Preferred Certification- CII LM CertificationAdditional Information• Overall work experience of minimum 8 yrs. with minimum 4 yrs. experience in Training• Proficient in the London Market domain, with exposure to the BPO/BPM industry.• Excellent communication skills & presentation skills• Proficiency in Microsoft Office (Excel, PowerPoint, Outlook, Word)• Strong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and adapts to WNS Values• Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes