Customer Support Representative

Job summary
Seeking a Customer Support Representative who excels in meeting customers' expectationsMust stay informed about product and service specificationsShould maintain good relations with customers and achieve outstanding customer service
Job seniority: entry level
Responsibilities
• Generating sales leads• Managing incoming calls• Building good relationships with customers• Resolving complaints and following up on resolutions• Identifying customers' needs• Meeting sales objectives• Following procedures and policies
Requirements
• High school diploma or equivalent is a must• Bachelor's degree in related field preferred• Experience in customer service• Strong telephone etiquette• Familiarity with CRM tools• Excellent communication skills• Ability to manage multiple tasks at once• Ability to adapt to different personalities
Key Skills Needed
• Strong telephone etiquette• Excellent communication skills• Ability to manage multiple tasks at once• Ability to adapt to different personalities