AddressCustomerService Representative – Remote
About NetCom Learning: NetCom Learning is a leading provider of skills development and training solutions, specializing in IT and business skills. With a commitment to empowering learners and professionals to achieve their career goals, NetCom Learning has established a robust Career Services Division dedicated to bridging the gap between education and employment in the IT sector.
Position Overview
As a Customer Service Representative, you will be the face and voice of our company, interacting with our learners and ensuring their satisfaction. You will be responsible for driving and delivering world-class Customer Service, handling customer inquiries and issues, and facilitating smooth and successful training sessions. You will work in a dynamic and fast-paced environment, where you will constantly adapt to changing customer demands and organizational needs.
Job Location
This is a fully remote position, which means you can work from anywhere as long as you have a stable internet connection and a quiet work environment. You will need to be available for work from 6 PM to 3 AM IST, Monday to Friday.
Position Minimal Qualifications
- 3 years or more of experience in a similar Customer Service role, preferably in a training or education company
- Broad understanding of the IT technologies and the training industry
- Customer-oriented mindset, with a passion for delivering exceptional service and value
- Prior experience servicing customers from the US, with excellent cultural awareness and sensitivity
- Professionalism, integrity, and respect for external and internal customers
- Excellent project and time management skills, with the ability to prioritize and multitask effectively
- Impeccable English communication skills, both verbal and written, with the ability to communicate clearly and persuasively
- Strong business acumen, strategic insight, and interpersonal savvy to work with senior managers and executives
- Good computer skills, including Excel, Outlook, and Microsoft applications for reporting and documentation purposes
- Excellent organizational skills, with the ability to handle multiple requests and follow up on details
Responsibilities and Duties
- Drive seamless training delivery, resulting in excellent NPS (Net Promoter Score) and customer retention
- Manage student logistics, including registration, attendance, payment, and certification
- Host virtual classrooms, using Zoom or other platforms, and ensure a smooth and engaging learning experience for the participants
- Drive customer satisfaction, by responding to customer queries and feedback, resolving customer issues, and providing proactive support and guidance
- Recover customer experience and drive process improvement, by identifying and plugging gaps, escalating issues when necessary, and suggesting solutions and best practices
- Report training performance, using various metrics and tools, and provide insights and recommendations for improvement.
Why Join Us? At NetCom Learning, we believe in the transformative power of education and its ability to open doors to new opportunities. By joining our Career Services team, you will play a crucial role in helping individuals launch their careers in IT, contributing to their personal and professional growth. We offer a supportive and collaborative work environment, opportunities for professional development, and the chance to make a significant impact on the lives of our learners.
Application Process: To apply, please submit your resume and a cover letter to resourcing@netcomlearning.com outlining your experience, skills, and why you are the perfect fit for this role. We look forward to learning about how you can contribute to the success of our learners and the growth of NetCom Learning.
NetCom Learning is an equal opportunity employer and strongly encourages applications from people of all backgrounds and identities.
