Address
Form of work
SalaryApptio, an IBM company, is the leading technology spend and value management software provider. Its AI-powered data insights empower leaders to make smarter financial and operational decisions. A pioneer and category leader in Technology Business Management (TBM) and FinOps, Apptio works with thousands of customers, partners, and community members worldwide. By joining this team, you will play a critical role in enabling the customers to get maximum value from the cloud investment
Your Role and Responsibilities
- Support a set of accounts and help with product adoption, renewal and expansion
- Understand Customer’s use cases with respect to FinOps and ensure that those asksare implemented by working closely with Product Managers, Engineering andSupport teams.
- Support back end activities such as Business review report preparation, configurations and maintenance of Enterprise.
- Discount Program (EDP), process related to GCP Marketplace spend etc.
Required Technical and Professional Expertise
- Strong understanding of Cloud Computing concepts and hands on experience in
- AWS / Azure / GCP / OCI
- Knowledge of the SaaS industry and software products
- Excellent communication and relationship-building skills
- Ability to effectively present information (oral and written) and respond to customer
- questions in one-on-one and group settings
- Ability to prioritize and multitask in a fast-paced environment
- 4-6 years of industry experience
- At least a 3-year college degree in an associated field.
Preferred Technical and Professional Expertise
- Customer Success experience and proactive engagement with Customers
- Experience in Cloud Cost Optimization / FinOps
- Experience with CRM software and other Customer Success tools
