AddressWhat you'll do:
- Your core job is to own our customer relationships, make them successful and fans of BiteSpeed
- Giving customers a delightful onboarding experience and helping them get setup for success
- Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue
- Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed
- Managing cross-sells for new products and renewals, owning expansion revenue at an account level
- Building the playbook for our Customer Success function to scale for the next stage of growth
What makes you a good fit:
- You care about delivering a service experience that parallels a Michelin star Italian restaurant
- You genuinely like helping people and making them successful
- You have 1 to 3 years of experience managing Customer Success & support at an SMB SaaS startup (this is not a hard requirement);
- You have a genuine interest in conversations with people from different backgrounds to learn about their lives
