AddressClient Success Manager
Dhruvathara is a Boutique Investment house with investments in Hospitality, Real Estate and Information Technology. We have created an emblem for ourselves with our focus on harmony and unanimity. We proudly conceive ourselves as the beautiful gathering of 4 poles- Passion, Perfection, Perception and Perseverance.
At Dhruvathara, an ideal candidate for us would be a passionate builder of great products/frameworks and someone who would thrive in a fast-paced environment and enjoy the challenge of complex business contexts that are typically being defined in real-time. In this role, you are someone who insists on the highest standards for quality, maintainability, and performance. You will be working in a fast-paced and agile work environment delivering quality solutions that have an immediate business impact.
We believe that human touch coupled with brilliance in technology will enable us to create zest and comfort in all levels of service. We want the most ambitious people to work with us, and the most ambitious people to work for us.
Job Description:
- Lead the client onboarding process, ensuring a seamless transition and an in-depth understanding of our services.
- Proactively address client inquiries, acting as a trusted advisor and advocate for their needs.
- Manage client documentation, including investor and bank-related materials, with meticulous attention to detail.
- Cultivate strong relationships with clients, fostering open communication and building long-term partnerships.
- Identify and proactively address potential client challenges, developing and implementing solutions to ensure client satisfaction.
- Collaborate with internal teams across departments (investments, legal, finance) to deliver comprehensive client support.
Other Skills & Abilities:
- Minimum 3 years of experience in Client Success management, account management, or a related field.
- Proven track record of building strong relationships and exceeding client expectations.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong organizational and time management skills, with the ability to handle multiple priorities effectively.
- Meticulous attention to detail and a commitment to accuracy.
- Proficiency in Microsoft Office Suite and a willingness to learn relevant industry software.
