Client Success Operations Associate Manager

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries,we offer Strategy and Consulting,Technology and Operations Services, and Accenture Song - all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com Client Success: Operations Support Consultant (Level 8) Client Success (CS) is a new Accenture function focused on elevating client experience and client value across Accenture so we can consistently be the preferred partner for our clients. The CS team is implementing new processes, tools, ways of working and best practices to enable the shift to Client Success. Operations is one of the workstreams on the CS team. Key areas of focus include managing incoming requests to the support mailbox, resolving issues, being the SME for all things related to project and account feedback processes and tools. The Operations Consultant will assist with efforts to manage end user support, access requests, and track support activities. Relationships Reports to Client Success Activation Lead, working under the guidance of the Activation Managers, Activation Lead and Client Success leadership team Provides support to Client Account Leads and Project Team Delivery Leads Works with all CS workstreams (Service, Capability, Change) Key Responsibilities Provide leadership and project team support on account & project client experience feedback Provide reports to end users, some ad hoc and some on scheduled frequency Log support requests, resolve issues to closure Log defects and enhancements related to account & project feedback processes and tools Identify areas for continuous improvement to streamline support efforts and better support our end users Process access requests for RMQ, MMS CS Admin, and Qualtrics Dashboards Assist in defining and documenting new client experience-related support processes as needed Work with account teams to assist in setting up feedback plans in MMS, provide overviews of the process Manage ad hoc tasks as needed for Client Success delivery and outcomes Educational Qualification Must have Bachelor’s degree/UG Good to have Skills & Work Experience Strong interest in client experience and value Strong written communication skills (English) Analytical and process improvement skills Strong organizational skills that enable prioritization, planning, and execution Strong, consistent attention to detail and diligence in follow up Collaboration skills that enable cross-functional teamwork Strong relationship building skills to develop meaningful connections & partnerships internally Strong understanding of Accenture’s internal business, operations, and processes Self-starter with ability to drive work assignments with limited/remote oversight Flexibility with the ability to adjust quickly to changing environment Good to have Intermediate Excel skills Other requirements (if any, please specify such as overtime etc.) Ability to work from home Minimal travel required May be required to attend conference calls out of normal working hClient Success: Operations Support Consultant (Level 8) Client Success (CS) is a new Accenture function focused on elevating client experience and client value across Accenture so we can consistently be the preferred partner for our clients. The CS team is implementing new processes, tools, ways of working and best practices to enable the shift to Client Success. Operations is one of the workstreams on the CS team. Key areas of focus include managing incoming requests to the support mailbox, resolving issues, being the SME for all things related to project and account feedback processes and tools. The Operations Consultant will assist with efforts to manage end user support, access requests, and track support activities. Relationships Reports to Client Success Activation Lead, working under the guidance of the Activation Managers, Activation Lead and Client Success leadership team Provides support to Client Account Leads and Project Team Delivery Leads Works with all CS workstreams (Service, Capability, Change) Key Responsibilities Provide leadership and project team support on account & project client experience feedback Provide reports to end users, some ad hoc and some on scheduled frequency Log support requests, resolve issues to closure Log defects and enhancements related to account & project feedback processes and tools Identify areas for continuous improvement to streamline support efforts and better support our end users Process access requests for RMQ, MMS CS Admin, and Qualtrics Dashboards Assist in defining and documenting new client experience-related support processes as needed Work with account teams to assist in setting up feedback plans in MMS, provide overviews of the process Manage ad hoc tasks as needed for Client Success delivery and outcomes Educational Qualification Must have Bachelor’s degree/UG Good to have Skills & Work Experience Strong interest in client experience and value Strong written communication skills (English) Analytical and process improvement skills Strong organizational skills that enable prioritization, planning, and execution Strong, consistent attention to detail and diligence in follow up Collaboration skills that enable cross-functional teamwork Strong relationship building skills to develop meaningful connections & partnerships internally Strong understanding of Accenture’s internal business, operations, and processes Self-starter with ability to drive work assignments with limited/remote oversight Flexibility with the ability to adjust quickly to changing environment Good to have Intermediate Excel skills Other requirements (if any, please specify such as overtime etc.) Ability to work from home Minimal travel required May be required to attend conference calls out of normal working hours

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