Address JOB SPECIFICATION: (QUALIFICATIONS/KNOWLEDGE/EXPERIENCE)
Years of Functional Experience: 1 - 2 years of work experience in Customer service in the voice and Chat process. […]
Excellent English communication skills - read and write […]
To answer calls professionally, obtain details of queries on billing, products or concerns, or any other concern
To keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments. […]
To escalate customer grievances, special requests, and unresolved complaints internally and to the concerned departments for further...
