Address
Form of workRetirement Solutions - Transaction processing - Participant/ Beneficiary Services
Designation:
Associate Manager
Qualifications:
Any Graduation
Years of Experience:
10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at
www.accenture.com
What would you do?
- 12+ years of experience in US Retirement Services domain – Defined Contributions
- 5+ years of experience in managing processes across Money In or Money Out or Institutional contributions with people span of 35 – 50 resources
- Experience with remote transition, hands on with process reporting: SLA, TAT, Quality, AHT, NIGO, RCA
- Excellent people leadership skills, ability to manage team in critical situations and drive holistic engagement
- Ability to identify and implement improvement opportunities across process, reporting and controls
- ASPPA Certification (Preferred).
Manage financial and non financial amendments requested by the participant. Overall management of beneficiary settlement process in the event of loss of life; Notice of death, beneficiary research, notification, settlement and event closure.
What are we looking for?
- Bachelor's degree in business administration, operations management, or a related field
- 12+ years of experience in Retirement Services, with a proven track record of successfully managing and leading teams
- Previous experience in managing a team of professionals
- Strong leadership skills, with the ability to motivate and inspire team members
- Excellent communication skills, both written and verbal, with the ability to effectively present complex information to a range of audiences
- Strong analytical and problem-solving skills, with the ability to identify and resolve operational issues
- Knowledge of operational best practices, including quality control, performance management, and process improvement
- Proficient in the use of relevant software, including Microsoft Office, project management tools, and other relevant applications
- Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously
- Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork
- Lead a team of retirement specialists in providing high-quality retirement planning and investment management services to clients.
- Develop and implement strategies for acquiring and retaining clients.
- Establish and maintain relationships with clients to ensure satisfaction, retention, and growth of the business.
- Conduct regular team meetings to review performance metrics, share best practices, and develop action plans for continuous improvement.
- Provide coaching, training, and mentoring to team leads to develop their skills and expertise.
- Collaborate with Internal departments and operations, to ensure the successful execution of business objectives.
- Develop and maintain a deep understanding of the retirement planning and investment management landscape, including industry trends, emerging technologies, and regulatory requirements.
- Conduct periodic reviews of client accounts to ensure compliance with internal policies and external regulations.
- Prepare and present reports to senior management on team performance, client satisfaction, and business metrics.
