AddressSequretek is an Indian MNC focused on Information Security and Information management space. The company is backed by Industry veterans who have come together with a vision to build India’s leading Information Security Company.
Sequretek’s customers have appreciated its solution offerings, and within a short span the company has acquired marquee clientele in Financial, Pharmaceutical, IT/ITES, and Retail and Logistics sectors.
Sequretek probably is the one of the very few companies that offers a blend of its own core threat intelligence products along with both on-premise and cloud solutions. Our end point detection, protection and response technology – EDPR is the industry’s only product that replaces up to five different endpoint technologies for our customers.
Our vision is to establish and sustain Sequretek as a Global Leader in terms of the ‘Security’ of Enterprise-level Information-Assets through the consistent delivery of world-class products and solutions that leverage state-of-the-art technologies relevant to the contemporary digital economy.
Why Sequretek?
You will be part of a young & dynamic team. You will directly be associated with the core product and would get an exposure to work alongside thought leaders & domain experts.
Education
BE (Comp., Electronic, T&C preferred). OEM / Industry certification for security technologies. Exception is OK for really good candidate with lot of hands experience in team management at large customers.
Technology - Security domain knowledge. Hands on experience in 1 / 2 security technologies (ex. Network, cloud security etc.). Breadth of knowledge on cloud and physical infrastructure
Experience
15 – 20 years total exp. With minimum 5+ years hands-on in project delivery, minimum 5 years team lead or manager. Exposure to large/complex service project delivery. Participation in all critical corporate decision making for Service Delivery and enhancement
Critical Success Factors
- SLA Management for all service projects
- Services / Delivery P&L management
- Leading all SaaS and MSS delivery worldwide
- Set and manage S.M.A.R.T. goals for teams around quality customer delivery
What you bring to the Job
- Security domain knowledge – products or Service Delivery
- Hands on experience in Project Management / execution
- Client visits and face to face client management and interactions
- Team management experience (level 1 – Direct and level 2 – indirect)
- Security technology knowledge
- Large customer engagement / management
Broad Role
- Client Engagement and Management
- Setting team goals for delivery
- Team augmentation, skills management, development
- Performance Review and Management
- Revalidate and Implement processes for customer review, project management, change management, incident management, escalation management etc.
- Conduct scheduled review with customer stakeholders on delivery value creation
- Conduct regular internal team reviews
- Develop templates for automation of repeatable tasks
- Input of tools for service management and delivery measurement
Accountabilities
- Client success and SLA delivery
- Lifetime customer value creation (rev & continuity)
- Skill development for employees
- Employee retention strategy
- Daily / weekly / monthly review, dashboards with customers through the team / direct
- Escalation Management
Broad Job Role
- Independent charge of department affairs
- P&L ownership with budgets
- Tools and processes for success
- HR partners for talent, performance and skills management
- Advisor, consultant support for day to day management
- Direct reporting and directions from CEO
