AddressSkills
- Ability to effectively communicate with the caller
- Highly developed interpersonal and customer relationship skills
- Attention to detail, time management and organizational skills
- An analytical bent of mind, reasoning ability & decision-making skills
- Good verbal and written communication skills
- Strong computer skills (accurate typing ability & familiarity will MS applications, like word, excel, power point etc.
Job Level Specific Duties
- Call handling, research and processing information on multiple applications
- Self-starter, with an ability to work in a team environment
- Must be able to handle the stress and the pressure of SLAs and tight deadlines
- Input, edit and maintain customer account information
- Escalates issues in an appropriate and timely manner – and to the right person/ team
- Serve as liaison between customers, account leadership and various internal departments
- Documents all activities and actions required to successfully resolve all customer queries
- Provides efficient and courteous customer services through telephone, email and chat
- Display an in-depth knowledge of systems and operations to support the business
- Resolves difficult and frequently unique customer questions and complaints
- Answers routine questions following pre-established guidelines and performs research on customer queries
- Follows policies and procedures to meet all client and NTT DATA regulatory requirements related to data protection, record retention, privacy and confidentiality
- Open to work in 24 x 7 environment, basis customer need
