Credit Cards-Marketing & Product-Sales Officer - Chennai

Group Company: HDFC Bank Limited

Designation: Credit Cards-Marketing & Product-Sales Officer

Position description: To provide support on various activities for Prepaid cards (INR & Forex) for corporate relationships

Primary Responsibilities:

• The objective of this role is to provide support on various activities for Prepaid cards (INR & Forex) for corporate relationships.
• JOB PURPOSE: Assisting Service Manager for below activities:
• 1. Query Resolution - End to end resolution of corporate request within defined TAT.
• 2. Day to Day Operational Activities - Card Indent/Load/Reload/encashment/Balance Transfer/Demographic Updation, Resolve rejections.
• 3. Follow-up with corporate for payment against loading / indent received or via se versa.
• 4. Follow-up with the corporate for the account details to reverse the fund payable to corporate from our dummy.
• 5. Take ahead with concern team for dispute raised by card holder and follow up as per TAT.
• 6. Follow-up for encashment raised by corporate, resolve rejections if any.
• 7. Follow-up with our internal team for FX invoice and submission to corporate.

Additional Responsibilities:

• 1. Handling calls received from channels or Relationship Managers
• 2. Preparation of Daily / Weekly MIS to important Corporates such if any.
• 3. Extracting relationship level details and sharing the same with the Corporate or Relationship Manager on an adhoc basis
• 4. Coordinating with various stake holders and getting timely response for end to end resolution of the customer’s concern

Educational qualifications preferred

• Category: Bachelor's Degree, Master's Degree

Required work experience

• Industry: BFSI/Insurance
• Role: Sales officers/Sales Executives
• Years of experience: 0 to 3

Required Competencies:

• Good problem solving ability
• Handling of data and interpretation
• Planning & Organizing

Required Skills:

• Communication Skill (written & verbal)
• MS Office excel
• Operational efficiency
• Data entry / Type writing skill
• Ability to work under pressure

Other:

• Reporting Designation: Service Manager & Area Service Head
• Reporting Department-Sub BU: Credit Cards - Marketing & Product

Other details

• Contract Types: PERMANENT