AddressJob description – Consulting Engineer (Location:India (remote but in City like Mumbai, Delhi, Bangalore or similar)
In this role, you will be responsible for delivering technical services to our customers, such as Scripting, configuring, integrating, reporting, troubleshooting and training on our technology. You will also be encouraged to display strong consultancy skills, being able to listen to a customer’s challenges and then solve them.
You will also be encouraged to operate as a key link between the professional services organization conveying critical product and technology information back into the product management and R&D departments.
The role will include focus on capabilities to use the Accedian portfolio to translate technical output into positive business impacting outcomes for our customer base. You will need to have experience in applying your Ethernet background to new applications in the markets.
Who you will work with :
You will work in conjunction with our project management teams; you will be their key technical advisor on our product and solutions to ensure optimum delivery of our professional services. This is a role requiring travel and senior level interaction with our customers as well as internally at Accedian.
What you will do :
Responsibilities:
- Responsible for installation, commissioning, integration, system configuration, upgrades and use case creation.
- You will be seen as a network services engineer within our professional services team providing support regionally.
- Responsible for building knowledge and sharing that within the professional services team but more broadly into the organization too.
- You will be the trusted Accedian advisor to the customer
- Become proficient in the Accedian portfolio and be able to adapt the portfolio’s use to different customer challenges.
- Support our pre-sales and sales colleagues from technical angel.
- Experience in mobile and wireline, a transport/backhaul network is crucial.
- Comfortable with daily customer interactions, including delivering presentations as our guide on site to recommend measures for network improvements based on output coming from the Accedian portfolio.
- Write reports, technical answers to questions and handle collection of information from our solutions installed at customers.
- Analyze results and communicate them to the customer, highlighting performance degradation within their networks and provide recommended solutions.
- Help customers troubleshoot network issues identified by our solutions.
- Ensure complete customer happiness through all stages of the technical services delivery process.
- Train our customers on solution to improve their knowledge and usage of our products.
Who you are :
Technical skills
- Strong understanding of OSI layer.
- Excellent knowledge of one or more of the following protocols: Ethernet, IP, FiberChanel.
- Experience in testing of L2 and L3 layer Protocol like STP, OAM, IPv4/IPv6, OSPF, BGP, L3VPN.
- Solid understanding in switching concepts VLAN’s, Routing concepts, QoS, Ethernet, MPLS, PPoE, Fiber Channel.
- In-depth knowledge of service quality management; CoS and QoS
- Must have hands-on experience on variety of OS (operating system) like REDHAT, Ubuntu, CentOs, Kaali etc.
- Must have hands-on experience on variety of Hypervisor like VMWare, KVM (ovirt/iibvirt), Oracle etc.
- Telecom 4G / 5G network architecture understanding or L2/L3 network protocol understanding.
- Basic knowledge about cloud native technologies and have working experience on at least two of these: containers, Kubernetes, Gitlab Pipelines, observability stack
- Must have knowledge of network KPIs like Delay, Jitter, Packetloss etc.
- Experience in test automation tool Test Complete using Jscript and/or similar tools.
- Knowledge on software platforms Git, GitLab
- Basic knowledge of languages like Python, Shell, perl, sql etc.
- Experience on lab setup including network configuration using devices like Router and Switches for any required scenarios (VLAN, MPLS or any routing protocol).
- Experience on any traffic generator tool like SmartBits or IXIA and packet capturing tool like Wireshark.
- Must have experience on APIs framework understanding methods.
- Must have knowledge on project documentation like RFP, RFI, SRD, HLD, LLD, NRD, SOW etc.
Requirements/ Qualifications:
- Minimum of 7 years prior experience working as a Sr. Network Engineer.
- Valid CCNA certification would be an added advantage
- Ability to work closely with multi-functional teams & have proven flexibility to support multiple APAC time zone
- Previous experience on Accedian product line would be an added advantage
- Display interpersonal skills that show confidence and the ability to communicate at both senior (Management) and junior levels within the customer organization
- Strong statistical and analytical abilities.
- Ability to understand, compile, evaluate, and present sophisticated data and solutions.
- Passionate and self-motivated with the ability to learn quickly and independently.
- Must have a Bachelor’s degree in Engineering or equivalent industry related experience.
- Must possess a strong focus on customer service and be able to establish and maintain positive relationships throughout the services delivery cycle.
- Must have strong written and verbal communication skills and be able to optimally articulate technology and product positioning to both business and technical users.
- Must be able to maintain a functional home office and travel extensively.
Why Cisco
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