AddressTalent Development - Learning Content Development
Designation:
Team Lead/Consultant
Qualifications:
Any Graduation
Years of Experience:
7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at
www.accenture.com
What would you do?
Responsible for understanding the client’s operating environment and business strategy, organization structure, and learning and collaboration approach. The Business Interlock Associate Manager uses this knowledge to work with the client to design and implement solutions related to the the client’s capability strategy. The role requires experience in project and client account management with proven problem-solving, collaboration, interpersonal, and stake-holder management skills, and the ability to establish strong client relationships and manage multiple stakeholders and deliver best-in-class deliverables.
- Client supervisor and client team
- Client Stakeholders, SMEs, Business Sponsors
- Business Interlock supervisor and peers
- Accenture Capability Groups (.e.g Accenture Learning, Leadership &Talent Development, CDC, Marketing, Learning Delivery, ALKMS, Certification, HR Business Partners)
What are we looking for?
- Bachelor’s degree in any field with a business management or Project Management Professional (PMP) certification is preferred
- A solid understanding of business cases and risk management processes
- Relevant exposure to content development, advisory, operations, or IP Management domains
- Experience in project management or operations management
- Experience with skills/knowledge of the various capability enablement disciplines (learning, collaboration, and knowledge management)
- Experience presenting to leadership, at Senior Executive level within Accenture or leadership externally at clients
- Experience in project and small program management
- Significant experience in one or more capability enablement disciplines (e.g., learning, knowledge management,collaboration, talent management)
- Understanding of instructional design principles
- Some capability assessment or needs assessment experience
- Some understanding of basic financial principles, performance measures, and benchmarking
- Experience in guiding the work of others
- Client Relationship Development
- Business Acumen
- Strategy Development
- Integrated Talent Management
- Content Requirements Analysis
- Content Solution Planning
- Program & Project Management
- Basic understanding of the types of learning solutions available and whenthey are best used
- Previous business process outsourcing, customer service, or content moderation experience
- Business acumen and appreciation of strategic intent
- Collaborative work style; willing to coach and to be coached by others
- Able to work independently across a broad range of activities
- Ability to network and build positive relationships with others, including clients teams, Business Interlock peers, SMEs and sponsors
- Relentlessly drive progress on several initiatives at the same time; influence people to get things done
- Continually focus on value-added activities and continuous improvement
- Excellent time management and prioritization skills
- Strong attention to detail
- Thrive in a fast-paced and ambiguous environment
- Ability to work in a matrixed organization
- Maintain a positive attitude in the face of difficult situations
- Global Cultural awareness
o Leverage appropriate tools and templates to capture business requirements, skill and performance gaps, and unique audience needs.
o Work with the client to identify business sponsors, champions, content managers, and other SME resources to partner with on training strategy initiatives.
o Design content needs analysis approach (interviews, workshop, etc.) for a target audience. Document findings.
o Use strong critical thinking and decision-making skills with deep commitment to quality, efficiency, and effectiveness
o Architect the Content solution given the business requirements, client context, and budget limitations, with a focus on innovative and industry leading solutions.
o Apply best practices, leverage other capability groups within Accenture (i.e., Accenture Learning Delivery, Accenture Knowledge Management Services, Content Development, etc.), and utilize external solutions, as appropriate.
o Show flexibility and agility in meeting changing business needs in a fast-paced environment
o Act independently to determine methods and procedures on new assignments
? Annual Planning Process
o Proactively understand the client’s business drivers, needs, and priorities.
o Take complete accountability for end-to-end execution of all monthly / quarterly actions as per the project pipeline
o Manage business KPIs and align output with organizational goals and objectives
? Stakeholder Management
o Develop and maintain strong working relationships with key stakeholders, including, but not limited to SMES, business sponsors, and support teams.
o Use available processes, tools, and technique to ensure all parties understand their role, scope and timelines.
o Understand and balance each stakeholder’s objective keeping the end in mind.
o Manage teams; communicate and coordinate with multiple internal stakeholders and client teams
? Project Management
o Effectively manage projects by focusing on critical priorities and goals.
o Leverage Accenture standard processes (BI, CDC, ADM) and tools (MS Project, Excel, Powerpoint) to develop a work plan and mobilize team members.
