AddressJob Description:
Role: Recovery Lead - Two Wheeler Rural - Financial Services
Experience: 10 - 18 Years
Location: Chennai
Roles And Responsibilities:
- Appoint recovery agencies and manage them through the collection managers
- Focus on the agency's productivity as also managing the cost of collections and adherence to process.
- Responsible for handling collections which comprise of Two Wheeler Loans
- Focused loss mitigation plans, strategies, and implementation.
- Manage and resolve all customer complaints arising out of collection initiatives
- Ensure collection of fees from default customers and attempt to make the function cost-neutral
- Identify and repossess and dispose of assets in chronic default cases.
- Devising strong legal strategies for the eligible accounts.
- Ensuring speedy resolution of queries and grievances to maximize satisfaction levels;
- Maintaining excellent relations with all the departments to ensure collective efforts towards maintaining the portfolio at its best.
- Work hand in hand with all departments as every department is directly or indirectly associated with portfolio management.
- Give them timely feedback about the current situation and market updates so to can drive the organization in the correct direction.
- Candidates must have experience in Rural collections and must have handled external vendors.
- Must have experience in handling large teams.
- Expertise required/ Domain Knowledge:
- Ability to effectively communicate with the public
- Good analytic skills, judgment, and ability to make independent decisions informed by both quantitative and qualitative data (including informal feedback from stakeholders and non-business context: socio-political-religious environmental factors)
- Ability to work with minimal direction. Self-starter
- Good interpersonal, relationship management, customer service, and rapport-building skills.
- Good leadership and people management skills, with the ability to manage people both directly and indirectly at multiple levels and remotely
- Ability to prioritize, multi-task, delegate, and proactively resolve problems
- Demonstrated potential to take initiative in building a growing customer base and team
- Any specific specialization/education:
- 10- 15 years experience required in Financial services preferably Microfinance, Rural Management is strongly preferred
