Service Delivery Ops Associate Manager - Financial Services

Skill required: Lending Operations - Underwriting Designation: Management Level - Associate Manager Job Location: Chennai Qualifications: Any Graduation Years of Experience: 11 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com    What would you do? You will be aligned to our Financial Services, banking, Insurance, and Capital Market vertical which is focused on helping clients with their tax preparations, insurance coverage, and investment portfolios. You will be working as a part of Pre-Foreclosure milestone Review Team where you would be evaluating the processing adherence to regulatory / procedural / client requirements of Loss mitigation agent decisions. • Performs ongoing, structured, and rigorous review of loans prior to foreclosure referral and foreclosure sale in order to identify exceptions in loss mitigation processing and customer interactions • Examines Loss Mitigation processes for accuracy, completeness, and compliance with investor/insurer guidelines • Reviews for Borrower cooperation in establishing modifications, and responsiveness in making trial payments or breaches of modifications for technical (non-substantive) reasons • Confirms borrowers were educated with loss mitigation opportunities prior to foreclosure referral and foreclosure sale • Reviews call recording transcripts to ensure proper call handling as related to loss mitigation opportunities and offerings What are we looking for? • Ability to perform under pressure • Problem-solving skills • Ability to establish strong client relationship • Collaboration and interpersonal skills • Ability to manage multiple stakeholders Roles and Responsibilities • In this role you are required to do analysis and solving of moderately complex problems • Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures • The person requires understanding of the strategic direction set by senior management as it relates to team goals • Primary upward interaction is with direct supervisor or team leads • Generally interacts with peers and/or management levels at a client and/or within Accenture • The person should require minimal guidance when determining methods and procedures on new assignments • Decisions often impact the team in which they reside and occasionally impact other teams • Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture • Please note that this role may require you to work in rotational shifts

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