Job Role: - Collections and Recovery Officer (C&RO)
Roles and Responsibilities:
- Responsible for follow up of overdue accounts and ensure improvement in delinquent portfolio And Recovery
- Improve recovery rates of write-off portfolio and abide by internal and external regulations at all times
- Follow-up with customers for overdue payments, while adhering to internal and external guidelines on code of conduct (COC)
- Ensure reconciliation of payments and timely deposit of cash payments in the system
- Comply with processes at all times
- Responsible for improvement of late bucket delinquency
- Meet collections targets on late delinquency through set KPIs
- Adhere to collection discipline (like issue of receipts)
- Conduct daily field visits and follow up, ensure 100% coverage of field account and escalate problematic cases for further action
- Document feedback for each case and share with supervisors. Escalate problematic cases
- Collect feedback through hands-off of previous bucket cases and escalate variance if any
- Resolve customer queries effectively
- Initiate legal actions where warranted with the support of legal team.
- Support the business on data quality management i.e. improving the quality of customer information available through timely feedback
Requirements:
- PUC / Degree
- 3-5 years of field collections experience
- Negotiation and persuasion skills
- Excellent in communication and influencing skills
- Should be well versed with local language and English (spoken and written)
Location:- Chennai
Skills Required