Customer Service Officer

Job summary
Managing day to day walk-in customers, calls, and emailsFluency in English and regional language requiredCustomer-centric attitude and willingness to learn
Job seniority: associate level
Responsibilities
• Attending day-to-day customers walk in at branch• Handling customer enquiries via email/chat/phone and in person• Working on adhere timeline and proper response on customer• Handling grievances and reporting escalations to manager• Collaborating with internal stakeholders on change requests and payments• Ensuring compliance pertaining to management of documents• Utilizing strong written and verbal communication skills• Having fair knowledge of financial sector and basic tools for business fulfillment• Analyzing data and working on key projects to enhance customer experience• Strictly following rules and policies of the company
Requirements
• Graduate qualification• 1 to 5 years of relevant experience in Customer Service• Goal orientation and ability to work effectively with teams• Interpersonal and influencing skills to manage customers effectively• Proven track record of achieving deadlines and helping in target achievement• Excellent oral & written communication skills in English and local language