Cloud Operations Engineer

Responsibilities

• Managing a team of cloud engineers, working on provisioning, de-provisioning,
  resolving support tickets, and customer support.
• Must understand the technical components of client-server relationships and
  strong experience in managing tough customer conversations.
• Hands-on experience with a minimum 2 Public Cloud environments like AWS,
  Azure.
• Ability to manage multiple projects/programs and influence cross-functional
  contributors
• Clear and concise written and verbal communications skills; ability to
  communicate with stakeholders effectively
• Analytical ability to establish baselines and deviation from baselines in a clear
  manner
• Manage and coordinate day to day activities of the Cloud Infrastructure and
  Support Team.
• Support management of colocation of AWS / Azure environments, and
  automation platforms to ensure operational excellence.
• Provide guidance for resource management and operations coverage for 24×7
  infrastructure hosting.
• Guide engineers in developing and managing infrastructure resources in a cloud
  environment.
• Support continued refinement and expansion of infrastructure health
  monitoring and incident response.
• Understand and continuously recommend improvements to Cloud Operations
  processes, documentation, and tools.
• Obtain and keep up to date the organizational and technical knowledge
  required to perform the role.

Requirements

• This role requires a seasoned, skilled, independent, self-motivated, and smart
  leader, who is experienced with 24×7 mission-critical cloud infrastructure,
  operations, processes, tools, and best practices.
• The ideal candidate must possess excellent communication skills, including
  the ability to interact and work with staff and leadership at all levels, in person as
  well as over email, phone, and video. The selected candidate will have a proven
  ability to lead, facilitate, and motivate teams.
• 5+ years of experience in Cloud Operations in AWS/Azure.
• Significant practical experience managing or supporting large-scale on-prem
  and public cloud infrastructure, including AWS/Azure.
• A University graduate with a relevant degree within a computing discipline.