Cloud Network Operations-Application Support Engineer

Project Role :
Application Support Engineer
Project Role Description :
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :
Cloud Network Operations
Good to have skills :
Network Infrastructures
Minimum
5 year(s) of experience is required
Educational Qualification :
Engineering Graduate - Computer Science or equivalent
Key Reponsibilities :
Responsibility for direct supervision of NOC team members Conduct Performance Appraisals, coaching, training and objective settings Provide direction and leadership to build process-focused, cross-functional team Manage scheduling of shift coverage and operational work streams to optimize service delivery Address technical and non-technical escalations Report on key metrics of availability, incident resolution and service delivery performance Manage and document Standards, Policies, and Processe
Technical Experience :
Must have experience with monitoring technologies including New Relic, Dynatrace, DataDog, Splunk etc Must have monitoring or troubleshooting experience for business-critical and revenue-generating platforms Must have experience with system administration and troubleshooting of Linux, Unix and Windows Must have experience implementing and maintaining monitoring policies and best practices Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues
Professional Attributes :
Supports group decisions and puts group success ahead of own goals
Excellent verbal and written communication skills
Manage 24x7 services,
Work with client location
NA