Senior Engineer, Private Cloud Operations

Role description

The Engineer Private Cloud will provide operational support for the LSEG Private Cloud infrastructure.

The role consists of but is not limited to:

• Administer (monitor, support, prevent, maintain, fix, improve) the virtual and physical Private Cloud infrastructure.
• Provide project support as required.
• Provide shift & weekend coverage and on call where required.

Key Skills

• Virtualisation technologies (VMware vSphere, vSAN, NSX-T, etc..)
• HP servers incl. HP Blades/c7000 enclosures, HP OneView
• HDS VSP/HNAS knowledge, including replication technologies (TrueCopy/HUR), Dell/EMC SAN
• Ability to support a virtual environment with above technologies.
• Excellent investigation and troubleshooting skills of complex issues.
• Capability to determine and highlight risks (migration risks, design risks etc.) to Management.
• Scripting skills (PowerCLI) of advantage

Key Competencies

• Understands and manages the risk in working in an existing Production environment.
• Ensure at any time stable resilient environments and DR capabilities services during any migrations or upgrades.
• Motivated self-starter who can work independently as well as part of a team.
• Attention to detail and ability to look past the obvious to understand any situation in its entirety.
• Ability to take direction from others when needed and not afraid to ask for help.
• Ability to learn new concepts and products with ease and enjoys the challenge of developing something unfamiliar.
• Ability to think quickly and decisively and look for alternative solutions in challenging situations.
• Displays initiative in continuously improving work processes and quality of output.
• Excellent communication (written and verbal) and interpersonal skills.
• Ability to communicate clearly at a technical and non-technical level.
• Ability to document activities in a clear and concise manner.
• Methodical and highly organised
• Ability to work under pressure to meet challenging deadlines.
• High level of accuracy and attention to detail

Key expectations

• To assist in the proactive prevention of issues by means of monitoring the virtual and physical infrastructure. Fixing any occurring faults where possible and escalating where necessary any irresolvable problems to the Tower Lead, Shift Lead and Management.
• To ensure that co-ordination and communication between the service desk/help desk and the technical support teams is being maintained in system critical situations.
• To ensure that all documentation and procedures are kept up to date, making changes where necessary.
• To ensure effective, pro-active monitoring and management – including capacity and performance management - is in place for all relevant systems.
• To ensure that system downtime is kept to a minimum and system recovery meets the required service level.
• To evaluate standards and processes that the support team is involved with and highlight any areas of improvement.
• To implement and maintain shift, out-of-hours and weekend support as appropriate.
• To provide regular management reporting.
• To undertake any other duties as may be required by LSEG management on an ad-hoc basis.
• To work, where relevant, with the BCCP/Security team to ensure effective security measures are being implemented.
• Ensure disaster recovery procedures are in place and regular testing, reporting and planning updates are undertaken.
• Knowledge of working within an ITIL environment.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.