Address
Form of work1. Deliverables :
Business Planning & Enhancement
- Define and execute the regional level strategy across segments in Airtel Business (namely Strategic, Major, Government and Emerging Business)
- Leverage synergies amongst the Airtel range of businesses to increase width and depth of Account penetration, i.e., improving the Account/ Product Penetration Index
- Build strong inter-functional coordination and monitoring systems, to maximize flow-through from order to execution, leading to higher gains for the organization
- Understand the business and market needs, and align the strategy to accommodate changes as per the business needs.
Revenue Maximization
- Own P&L for the Circle – Across LoBs (Data/ Voice/ FL/ etc)
- Plan and cascade revenue targets along-with relevant stakeholders at center accordingly
- Ensure revenue maximization for Airtel and partners (Channel Partners, SIs etc) by enhancing efficiency in systems and processes
- Driving practices to reduce bad-debts and enhance the Implemented Revenue
Enhance customer experience and delight
- Define customer impacting KPIs, review and monitor processes and continuously improve customer support processes and manage the customer retention through churn control and effective rate control
- Drive maximum participation in Business reviews at client end, by the relevant stakeholders from different functions
Capability Building & Team Development
- Groom a strong, empowered team, which drives business with self-initiative and provides bench strength to the organization Enhance business capability by driving relevant functional and behavioral learning agendas in the region
2. Competencies required
- Participative Leadership
- Teamwork and collaboration (intra and inter)
- Problem solving & Result Orientation
- Commercial Acumen
- Partner & Ecosystem Management
- New Age Consultative Selling
- Customer Service Orientation
- Account Planning & Management
- Channel management
- Executive Presence Enterprise/ Carrier Product Knowledge
3. Educational Level
- Post-Graduation in Management
4. Working Experience
- 8-10 years+ of work experience, preferably in Telecom Sales/ Marketing and B2B space
- Preferred: Managerial experience, with leadership of a mid-size team
We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.
Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.
We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before’ .
